Support

Last updated: 4/1/2026

Contact Support

Need help? Email us at support@sumcal.com.

To help us troubleshoot faster, include:

• Your account email
• Your device model and operating system version
• Your app version (or web browser + version)
• Steps to reproduce the issue
• A screenshot or screen recording, if available

Common Issues

Login problems

• Confirm you are using the correct email account
• Use password reset if you cannot sign in
• Check if your app version is up to date

Camera upload fails

• Check internet connection (Wi-Fi or mobile data)
• Confirm camera and photo permissions are enabled
• Retry with a clear, well-lit image

Notifications not arriving

• Verify notifications are enabled in app settings and system settings
• Disable battery optimization restrictions for SumCal
• Confirm quiet hours settings are not blocking reminders

Meal history or stats not syncing

• Pull to refresh after reconnecting to the internet
• Sign out and sign back in to refresh account state
• Allow a short delay during peak traffic periods

Account & Billing

Manage your subscription on the platform where you subscribed:

• iOS: App Store → Subscriptions
• Android: Google Play → Subscriptions
• Web: SumCal account settings → Manage Subscription

Refund requests are handled by the original billing platform:

• Apple purchases: request via Apple Support
• Google Play purchases: request via Google Play support
• Web/Stripe purchases: contact support@sumcal.com

Response Expectations

We typically respond within 1 business day during support hours (Monday to Friday). For urgent issues like account lockout or payment failure, include Urgent in your subject line so we can prioritize review.

Privacy Requests

For data handling details, see our Privacy Policy. For privacy-specific requests (data access or deletion), contact privacy@sumcal.com.